Desktops and other end-user equipment are at the forefront of organisational productivity. Poor support at desktop level results in worker frustration and loss of productivity. At Hanley we are willing to take over the desktop support and provide a responsive service. Hanley desktop support services becomes the trusted advisor to your users.
We provide end-user support that includes monitoring and servicing end-user equipment – desktops, laptops, tablets and smartphones. From the moment a problem is reported to the final resolution we own the problem; keep track of resolutions efforts – every time keeping the user informed – until final resolution. Our technician use tools that can provide remote access to desktop for troubleshooting purposes without compromising an organisation’s security.